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Common questions
Guilds
How do I create a guild?
Open the guild list in the app and choose Create a guild.
How do I join a guild?
Ask someone in the guild for its invite code. Then open the guild list, choose Discovery, enter the code and select Join Guild.
Where do I change my guild's settings?
Open your guild, select its name at the top of the sidebar, and choose the settings option from the menu. You need permission to manage the guild.
Your Account
I forgot my password. What do I do?
On the login screen, choose Forgot your password? and enter your email. We'll email you a 6-digit code that works for 5 minutes. Enter it, then choose your new password. You can also log in with one of your recovery codes, or with Steam if you linked it, and change your password in Settings, under My Account. Still stuck? Contact support.
What are recovery codes?
Eight one-time codes you get when you make your account. Each one logs you in once if you forget your password. Keep them somewhere safe. You can get a new set in Settings, under My Account.
Can I log in with Steam?
Yes. Choose Log in with Steam on the login screen. If you don't have an account yet, you'll pick an email, username and password to finish. To use Steam with an account you already have, log in and choose Link Steam in Settings, under Privacy & Safety. To show it on your profile, add the Steam showcase in User Profile, on the Showcases tab.
How do I change my password?
In the app, select the gear icon next to your name and open My Account. You'll need your current password.
How do I delete my account?
Select the gear icon next to your name and open My Account. You'll be asked for your password to confirm. If you own any guilds, delete them first in each guild's settings.
Friends & Voice
Where is my friends list?
In Direct Messages, select the down arrow next to the title and choose Friends. You can add new friends from that page.
People can't hear me in voice.
Check that your browser is allowed to use your microphone, and that the right microphone is selected in your computer's sound settings. Then leave the channel and join it again.
How do I turn one person up or down?
In a voice channel, right-click the person and move their volume slider, or mute them just for you. Only you hear the change, and it's remembered on this device.
How do I send images, pin or search messages?
Press + next to the message box, paste an image, or drag it in, up to 4 at a time. To pin a message, hover it and press the pin (you need Manage Messages in a guild). Press the search button at the top, or Ctrl+F, to search the channel, guild or DM.
How does the soundboard work?
Guild owners and anyone with Manage Guild can add short sounds (MP3, OGG or WAV, up to 1 MB) in Guild Settings, under Soundboard. In a voice channel, press the soundboard button to play one for everyone. To stop hearing them, turn off Soundboard in your voice sound settings.
I don't get notifications on my Android phone.
Make sure you're logged in on the app and that notifications for Guildborne are allowed in your phone's settings. Notifications come for direct messages and @mentions while you're not using Guildborne anywhere else.
Still need help?
Our team will get back to you, and the app lets you know when they reply.